proba tive org archived entry

I picked up a piece of mail from my car insurance agent today. They had tried twice in the past few weeks to get it to me, both times with exactly zero success. The address is correct. My name is correct.

Wherever it was delivered to, the people who received it:

1. did not read the address information
2. wrote on the envelope that I was "not at address anymore"

Which caused Canada Post to:

1. open it (?)
2. put a "return to sender" sticker on it

All of which caused my insurance agent to:

1. (first time) call me to verify that I hadn't moved on them
2. (second time) call me to tell me it had been returned

This happened last month as well, with the difference that the second try for that piece of mail (from another business) succeeded. Well, I should say I know of this happening once last month. What I don't know is whether it has happened to any other mail where the other end has not informed me of the problem. (Like OHIP and the MTO folks!)

The other day I wrote to Canada Post (via email) explaining my problem and asking for their assistance. To my astonishment, I received a reply from a real person within half a day's time. An investigation is being done.

As a public service though, I'd like to encourage anyone who gets mail that's not for them to please check that the address is the same as where they received it before marking things like "not at this address" on it.

If the address is not yours, putting it back in the mail for redelivery is the right thing to do and takes less time.

Thanks.

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